FAQ

My MAC address is entered into the DHCP and I still can’t connect. What gives?

On June 15th, 2021, UITS implemented the 802.1x authentication protocol. This requires all computers to be registered to an individual's NETID for it to be allowed on the network. If you are receiving an IP address similar to “10.252.x.x”, you have not authenticated and must do so. Instructions for authenticating can be found here for Windows, Mac, and Linux operating systems. Please submit a ticket to https://support.as.arizona.edu/ should you experience any issues getting online.

How do I get started with Zoom?

Zoom has excellent training material available for free on their website. Click here to view instructional videos, register for live webinars with Zoom experts, or just peruse their FAQ sections.

How do I dial-in to an international Zoom meeting?

Users wishing to dial-in to an international meeting but have not been provided a phone number may find a complete list of all available countries' phone numbers here. You will need to have the meeting ID and your Zoom User ID handy, as you will be promted to enter them into the phone. NOTE: toll charges applied based on user's phone provider plan.

What equipment is available to borrow?

Please submit such inquires to https://support.as.arizona.edu/

What equipment is available to use in the conference rooms?

Steward Observatory has four conference rooms available for use. To view room availability, click here. Below is a list of the equipment provided for use:

• N205A
  • 55" monitor
  • Meeting Owl 360-degree conferencing camera
  • Integrated Windows-based computer (Zoom, Powerpoint, Adobe Pro)
  • Apple TV
  • Polycom conference call equipment
  • VGA input for using personal computer
• N305
  • 1080P projector
  • Integrated Windows-based computer (Zoom, Powerpoint, Adobe Pro)
  • Polycom conference call equipment
  • HDMI and VGA input for using personal computer
• 450
  • 65" television w/HDMI input
  • Integrated Windows-based computer (Zoom, Powerpoint, Adobe Pro)
  • Polycom conference call equipment
  • HDMI and VGA input for using personal computer
• 550
  • 1080P projector w/HDMI input
  • 65" television w/HDMI input
  • Integrated Windows-based computer (Zoom, Powerpoint, Adobe Pro)
  • Polycom conference call equipment
  • HDMI and VGA input for using personal computer

To reserve a room, please email astro-roomscheduling@list.arizona.edu. 

How do I sync my computer's time?

UITS blocks the ports which are used to communicate with Microsoft's NTP servers but maintains internal NTP servers 0.pool.ntp.arizona.edu and 1.pool.ntp.arizona.edu. You could also set your OS to sync its time with either bigtime.as.arizona.edu.

Can I request an SSL certificate?

Submit certificate requests to https://support.as.arizona.edu/. We will issue the appropriate certificate according to your specific needs.

How do I setup email forwarding in Outlook?

To forward emails sent to your University email address, please follow this Microsoft guide.

How do I set up email on my phone?

It is recommended that you use the Microsoft Outlook mobile app (available on the Apple App Store and Google Play Store). If you wish to use a third-party email client, please follow this UITS guide on how to do so. Please note: you will need to generate an app password for use with your third-party application. Instructions to do so can be found here.

What printers are available to use?

Steward Observatory has one publicly available printer. It is located on the third floor, near the stairwell in the faculty wing. The printer's host name is lw5.as.arizona.edu. The printer model is HP LaserJet 500 color M551 located at the top of the straircase by room 301.

I have a lot of data to store. What's my best option?

UITS has a very large storage array available for rent. For further details, please head to https://public.confluence.arizona.edu/display/UAHPC/Storage