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15-Nov-2023Please Note: Zoom Telephony: Our Department's phone service will change over from the analog Unity system to Zoom Phone on Wednesday, November 29th, between 7:00 and 11:00am.

What you need to know and do ahead of time:

  • If you have never logged into your Zoom account, please do so by visiting this link.  
  • Set up Location Permission for e911. Instructions can be found here
  • Transfer your saved voicemails in the Unity system by January 19th by login in with your NetID and password to the Unity Portal. Download the .wav files.
  • Zoom Desktop Phones will be delivered to your office between Monday November 27th and possibly Tuesday November 28th. If your office has a network switch a power adapter will also be delivered.
  • Check in Campus Phonebook  if your phone number is uptodate. If needed visit UAcess  and update it under your personal information.

Connecting and activating a Zoom Desktop Phone: These new telephones need to go through two processes before they work:

  •  Network Connection: Please do not plug in your phone until Wednesday, November 29th. If you plug it in sooner, the phone will require a factory reset.
  • Plug your new telephone into a network jack. It will take approximately 15 minutes for the phone to be fully connected on the network (it will then display your name). DO NOT unplug it during bootup.If it does not appear to have connected after 25 minutes, contact the 24/7 Support Center.
  • If you plug the phone into the wall and then plug your computer into the phone, your computer will not be connected to the network during the 15-minute connection process.
  • If you plug the phone into a network switch you will need a power adapter that we will provide together with the phone.
  • Zoom Phone Connection: Your new phone will work when your number is activated in Zoom Phone, approximately 9:30 a.m. on November 29.
  • Once your number is active in Zoom Phone, you can use it with the Zoom App, even if you have not connected your telephone handset to the network yet.

Where to find support: The CSG group can provided limited support with zoom telephoney. Please contact UITS  24/7 Support Center.

8-Nov-2023Please Note: IDL UPDATE: We have obtained a new, dedicated license server to host departmental licenses, and plan to transition all clients to this new system. This is necessary in order to (1) accommodate changes made by the vendor to the licensing mechanism itself, and (2) remove IDL licensing from the old departmental web server. We are particularly concerned that users identify any environments where there may be important operational dependencies on IDL; we wish to avoid any interruptions.  

These changes are planned for December 7, 2023.  The method of obtaining a license going forward will depend on the client software version being used:

Older IDL clients (8.2 - 8.4):  Support for the older clients is still supported on the new license server.  You will need to copy a new license.dat file to your system.  Please contact CSG if you use an older IDL client.

Later IDL clients (8.6 – 8.8):  Obtain and install the compatibility patch that allows pointing to the new license server.  These client versions will no longer be able to connect to the license server via the old o_licenseserverurl.txt file.  Instructions are at ;

please let the CSG know if you need access to this folder.

Newest IDL clients (8.9 and above):  Point to the new license server at port 4080 (or port 40443). This license server is currently available.

For all client versions, note that connecting via UAWiFi requires you to also connect to UAVPN in order to reach the license server.  This is done for security of the Steward network.

HPC users:  The IDL client on HPC has been updated to version 8.9, and connects to the new license server. The default version is IDL 8.9 and can be access with module load contrib followed by module load idl. Note that module load astro-idl/idl/8.9 will load IDL 8.9 while module load astro-idl/idl/8.8 will load the previous version.

13-Feb-2023, Please Note:  Effective March 1, Slack updates are required for older Browser, OS, and App versions.  More details at Slack's support lifecycle.

27-Jan-2023, Slack workspace migrations have begun to the departmental Enterprise Grid. As workspaces are migrated you'll see a prompt to sign in with WebAuth (NetID). UA Slack users can help the migration process in advance by updating their workspace profile(s) so that their email is Having a single email/login going forward allows for cross-workspace channels & search, and Grid restores the history that would have been lost for "free" level workspaces. Non-UA users will continue to login with their email & password. More info online:

• On Dec 19th, UITS renewed the contract with Microsoft. As a result, email forwarding stopped for some accounts. Users who are forwarding email should verify that their forwarding settings did not change around Dec 20th.
Users who had chosen in the past to forward their directly to their Gmail are kept on a list. Because of that, information email sent to is being forwarded. But, email sent to at is not. Please check that your Microsoft Exchange email is being forwarded.

• Effective on 01-Mar-2023, University-provided Google storage accounts will be limited to 15GB.
Read about that here:
If you have data on your Google Drive/Photos/Docs account that exceeds this capacity, download that data immediately and consider renting storage from UITS.
For more information, head to

• Effective IMMEDIATELY, the Computer Support email address is no longer in service.
For all Computer Support inquiries, please submit a ticket to

For the public
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Find telescopes and instruments, telescope time applications, staff and mountain contacts, and faculty and staff scientific interests.